Making Car Repair Less Frustrating
Auto shops are constantly busy and strive to provide the best service to their customers. One of the key factors that often frustrates customers is not knowing the status of their vehicle repair while it is at the shop. Additionally, shops don't usually have the time to call, text, or email customers regularly regarding the progress of their vehicle repair. As a result, customer satisfaction is negatively affected.
On the other hand, reaching customers to get repair approvals when a vehicle is tying up the repair bay has been a constant challenge when you need that aproval ASAP! Your calls goes to voicemail and your emails goes unanswered. The frustration builds and your shop's workflow is compromised.
To address this significant problem, we created RepairTrak, a solution that offers a simple way for shops and service centers to share repair status updates and obtain repair approvals from customers through an online web interface. Shops and service centers can quickly mark the stage of the repair, leave comments, send voice messages, upload photos and videos, and provide the invoice and other repair estimates for the customer to view online.
Essentially, RepairTrak allows repair shops and service centers to communicate with customers without having to make a single call, text, or email—staying connected until the repair is completed. As a result, repair shops and service centers experience better workflow, increased revenue, and improved customer service.
